Ticket management
Overview
Ticket management lives right next to your projects. Capture bugs and requests, organize them on boards, and move work through clear stages — manually or with automations.
A board groups tickets by status. Drag a card between columns to update its stage.
Core building blocks
Tickets
The unit of work. Each has a title, description, priority, labels, assignee, and an activity history.
Boards & columns
Columns map to statuses. Tickets move left-to-right as work progresses through your pipeline.
Automations
When/then rules: auto-assign by label, escalate stale tickets, or close on deploy.
SLAs
Set response and resolution targets per priority. Breaches surface at the top of the board.